You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 54 Next » 

 Currently under construction – set to launch in September!

Objective target 

Our goal is to ensure rapid incident resolution with minimal business disruption while adhering to agreed service commitments.

Scope focus 

It covers the entire incident lifecycle—from detection to resolution validation—engaging all relevant stakeholders, including users, suppliers, IT, and GBS.

Main activities checklist 

Main Actors roles 


Useful contacts contacts 

open mailbox with raised flag Excellence Lead: Matthias Sielaff - matthias.sielaff@syensqo.com

open mailbox with raised flag Incident Manager

open mailbox with raised flag Incident process Leader : Coralie Chaudier - coralie.chaudier-ext@syensqo.com



Need more info information 

Red Arrow Click here for details on the process

Red Arrow Click here for useful cards 

Red Arrow Click here for FAQ 

task SO heads up ! Complete the "Organization" section of the runbook to define the escalation matrix. Ensure all necessary details are documented clearly



Progress will be tracked using an Excel file


  • No labels