All documents in file format can be found in the Reporting Google Drive :
https://drive.google.com/a/solvay.com/#folders/0B_fH_eB4PSMwc1ppRXVrVXh0ZXM
Contact Lists
List | Description |
|---|---|
sbs-is-appli-techno-report.all@solvay.com | All reporting Team, including external |
Europe BW Support | |
All reporting team, excluding externals | |
is-qpsupport@solvay.com | SAP Technical Team |
RHD-RCS SUPPORT SECURITE | Security team in charge of account management |
| sbs-is-appli-help@solvay.com | Helpdesk in charge of opening new URs |
Reporting Process Coordinators
| Process | Coordinator | Applications |
|---|---|---|
| RtR | Sandrine Micollet ( For technical questions, can ask Pierre-eric Pontonnier ) | ITC, WCAP, PS, FIAR, FIAP, CBS, FC2, IM, FIAA, FIGL |
| OTC | Sandra Silveira | TR, OC |
| IND | Celia Gonzalez-roux | QM, PP, VS, EHS |
| PM | Christophe Mallevaey | PM |
| PU | Duarte Costa | SPRINT, GSV, PU |
Who does what
R Responsible. C Collaborate
Action/Team | Helpdesk(HDA) | Reporting Support | Reporting Process Coordinators | Domain Process Leader (DPL) | Reporting Competence Center | SAP Technical Team | Security Team |
|---|---|---|---|---|---|---|---|
General Support | |||||||
User Training |
| R (Zone) |
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| |
Basic Support (Level 1) | R (Zone) | C (Zone) |
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| |
Normal Support (Level 2) |
| R (Zone) |
|
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| |
Advanced Support (Level 3) |
|
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|
| R (WW) |
| |
Access | |||||||
Password reset/unlock | R |
|
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Account Creation/Modification/Lock |
|
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|
| R |
Access troobleshooting |
| R |
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|
| C |
Coordination/Communication | |||||||
Support UR Follow up |
| C (Zone) |
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| |
Maintenance UR Follow up |
|
|
| C | R |
| |
Action plan to improve usage |
|
| R (WW) |
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| |
Reinforce reporting applications usage |
|
| R (WW) |
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| |
Implement new / optimize reporting solutions |
|
| R (WW) |
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| |
Project Coordination |
|
| R |
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| |
Relation with DSI, Functions, RBS |
|
| R/C* | R/C* |
| ||
Relation with DPL |
|
| R | C |
|
| |
Ensure good data administration |
|
| R (WW) |
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| |
Promote development best pratices |
|
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|
| R |
| |
Documentation | |||||||
Technical Documentation |
|
|
|
| R |
| |
User Documentation (Application Specific) |
|
| R |
| C |
| |
User Documentation (General Guides) |
| R |
|
| C |
| |
Evolution/Correction | |||||||
Core Query publication |
|
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|
| R |
| |
Modelisation/Back End Developments |
|
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|
| R |
| |
Architecture definition |
|
|
|
| R |
| |
Master Data management |
|
|
|
| R |
| |
Broadcast management |
| R (Zone) |
|
| C |
| |
Core reports |
|
| C | C | R |
| |
Functional validation |
|
| C | R |
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| |
Functional specifications |
|
| R | R |
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| |
Technical specifications |
|
| C | C | R |
| |
Cleaning of un-used queries |
|
|
|
| R |
| |
Data reloading/correction |
|
|
|
| R |
| |
Non-Core reports |
|
| R (Zone) |
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| |
Technical | |||||||
Manual Order Transportation |
|
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|
| R | |
Server-side update/reset |
|
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| R | |
SAP Notes application |
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| C | R | |
Monitoring | |||||||
Loading Monitorings |
|
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|
| R |
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ISSP Communication on availibility |
|
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|
| R |
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Broadcast monitoring |
| R |
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