All documents in file format can be found in the Reporting Google Drive :
https://drive.google.com/a/solvay.com/#folders/0B_fH_eB4PSMwc1ppRXVrVXh0ZXM
Contact Lists
List | Description |
|---|---|
sbs-is-appli-techno-report.all@solvay.com | All reporting Team, including external |
BW Support | |
All reporting team, excluding externals | |
is-qpsupport@solvay.com | SAP Technical Team |
RHD-RCS SUPPORT SECURITE | Security team in charge of account management |
| sbs-is-appli-help@solvay.com | Helpdesk in charge of opening new URs |
Reporting coordinators by process
| Process | Coordinator | Applications in WBP | Application in PQ1 or BI |
|---|---|---|---|
| RtR | The content of this macro can only be viewed by users who have logged in. | ITC, WCAP, PS, FIAP, CBS, FC2, FIAA, FIGL, P&L,CO | P&L |
| OTC | The content of this macro can only be viewed by users who have logged in. | TR, OC, GTS, FIAR, Sales | Sales |
| I&P | The content of this macro can only be viewed by users who have logged in. | QM, PP, PM, VS, EHS, Dynasys(APO) | |
| PtP | The content of this macro can only be viewed by users who have logged in. | Purchase, SPRINT, GSV, PU, IM | |
| HR | The content of this macro can only be viewed by users who have logged in. | HR in BI (PQ2) |
Who does what
R Responsible. C Collaborate
Action/Team | Helpdesk(HDA) | Reporting Support | Reporting Process Coordinators | Domain Process Leader (DPL) | Reporting Competence Center | SAP Technical Team | Security Team |
|---|---|---|---|---|---|---|---|
General Support | |||||||
User Training |
| R (Zone) |
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Basic Support (Level 1) | R (Zone) | C (Zone) |
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Normal Support (Level 2) |
| R (Zone) |
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Advanced Support (Level 3) |
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| R (WW) |
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Access | |||||||
Password reset/unlock | R |
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Account Creation/Modification/Lock |
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| R |
Access troobleshooting |
| R |
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| C |
Coordination/Communication | |||||||
Support UR Follow up |
| C (Zone) |
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Maintenance UR Follow up |
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| C | R |
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Action plan to improve usage |
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| R (WW) |
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Reinforce reporting applications usage |
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| R (WW) |
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Implement new / optimize reporting solutions |
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| R (WW) |
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Project Coordination |
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| R |
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Relation with DSI, Functions, RBS |
|
| R/C* | R/C* |
| ||
Relation with DPL |
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| R | C |
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Ensure good data administration |
|
| R (WW) |
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Promote development best pratices |
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| R |
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Documentation | |||||||
Technical Documentation |
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| R |
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User Documentation (Application Specific) |
|
| R |
| C |
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User Documentation (General Guides) |
| R |
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| C |
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Evolution/Correction | |||||||
Core Query publication |
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| R |
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Modelisation/Back End Developments |
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| R |
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Architecture definition |
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| R |
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Master Data management |
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| R |
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Broadcast management |
| R (Zone) |
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| C |
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Core reports |
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| C | C | R |
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Functional validation |
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| C | R |
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Functional specifications |
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| R | R |
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Technical specifications |
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| C | C | R |
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Cleaning of un-used queries |
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| R |
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Data reloading/correction |
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| R |
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Non-Core reports |
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| R (Zone) |
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Technical | |||||||
Manual Order Transportation |
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| R | |
Server-side update/reset |
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| R | |
SAP Notes application |
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| C | R | |
Monitoring | |||||||
Loading Monitorings |
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| R |
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ISSP Communication on availibility |
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| R |
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Broadcast monitoring |
| R |
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