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BI4 Graph issue

→ see with IBM

PPE files (PEMBLOC)

-1- If files not existing (or partially existing) on RCS side

FreshDesk BI4 ticket + RtR Child ticket P1

==> Child ticket should be :

-2- If files existing on RCS side (FTP issue)

→ see with IBM

More important files are Order, Deliveries, Invoices included in PCLOC file.

Other files are reference data and could wait easealy for the next day.

-1- If files not existing on RCS side

FreshDesk BI4 ticket + OtC Child ticket P1

==> Parent ticket should be :

==> Child ticket should be :

Do not assign any agent in the child ticket

nb : To be requested on RCS side :

To rerun the RCS job, one SR should be created for IBM :

==> waiting for the rerun in RCS, in case of "partially existing", get existing files in RCS and load them manually in PPS

==> as soon as the child ticket is solved (i.e. new RCS files are produced), load them manually in PPS

-2- If files existing on RCS side (FTP/Automator issue)

→ see with IBM

Chemlogics files

First see if files have been sent on BFC side → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM

First see if files have been sent on BFC side →