Archived - Complaints

In the GBU Product Family object, you can find:

• for WP1 orders (variable as initially defined for Sales & SBS dashboards):

• Special Chem & Coatis: Material Enterprise Group (as defined in GBR)

• Fibras: Material Enterprise Sub-Group (as defined in GBR)

• Aroma Performance: Product Line N°5 (as defined in WP1 product axis)

• Performance Polyamide: Independent criterion ""Forecast Family" (as defined in WP1)

• Other GBUs: Product Family (as defined in WP1 product axis)

• for PF1 orders:

• Special Chem & Peroxides: defined in a special GBU's file for Analytics dashboard (depending on Plant & Product Hierarchy)

• Other GBUs: profit center name (digits 5 to 10 only), as indicated in MM3

In the Product Hierarchy object, you can find:

• for WP1 orders: "not assigned"

• for PF1 orders: the product hierarchy field as indicated in MM03

In the Product object, you can find:

• for WP1 orders: the commercial product as defined in the RCS product axis
• for PF1 orders: the material group field as indicated in MM03

WARNING:

Do not make any confusion with the optional file "Product" populated in the complaint itself and named "Product (SFDC)" in the dashboard.

In the Time object, you can find the complaint received date (when the complaint has been received by mail, call....etc).

In the Filter Justified Y/N, Justified = Yes means Valid = Yes + blank in iCare for Specialty Polymers