Owner

CRM Team

D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description - Cost Impact

This KPI shows Customer Request Leadtimes.
Details can be analyzed by:
  • Global Leadtimes
  • Day Ranges
  • Processing Leadtimes (Global)
  • Processing Leadtimes (By Type)
  • Request Number
  • Subject
  • Type
  • Severity
  • Status
  • Estimated Resolution Date
  • Received Date
  • Created Date
  • Approved Date
  • Completed Date
  • Closure Date
Date Reference: Request Completion Date (This page does not use the creation date like the rest of the Quality dashboard).
 Money exchange free icon Currency Rate: Anual
 *The rate is provided by Solvay Budget Department once year (unique rate for all the year)
Description of Leadtimes:
L0 = Received
L1 = Pending Approval
L2 = Approved
L3 = Completed
L0_L3 = Time from Received to Completed/Closed
**Cases from "My Solvay Portal" had been excluded
KPI
Global Leadtimes
Leadtimes by type for L0 (Received) > L3 (closed). These are for only closed requests.
Day Ranges
Displays the number of closed requests in day range intervals from less than 5 days, 5 to 10 days, 10 to 20 days, and more than 20 days.
Processing Leadtimes (Global)
Shows the leadtimes in days vs the targets provided by the GBUs in both number of days and percentage. Calculates on target for both indicators vs the target.
Processing Leadtimes (By Type)
Displays the leadtimes by type with calculations vs targets provided by GBUs.
Details Table
Located at the bottom, this table allows for deeper analysis by the details above on leadtimes for customer requests.

Sources


CRM Salesforce
Manual File for Targets
CRM Salesforce
Manual File

Not able to find the solution? Contact SBS Support.

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