Owner

CRM Team

D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description- Customer Requests Analysis

The Customer Requests Analysis tab allows for a look at all customer requests by several different dimensions. The first graph displays a view of the number or percentage of requests. Use the cyclical arrow indicated in the picture below to change the view of the graph. The available dimensions are: Type, Sub Type, Severity, Status, BU, and Customer Classification.
The Number of Requests details table shows the details of the number of requests by 2 selectable axis. Right-Click on the cyclicals in the table to pull down a menu and select your axis:

The Pie Chart at the bottom right displays # of customer requests out of the whole by: Type, Sub Type, Severity, Status, BU, Account, Product Lvl 3, and Product Lvl 4. Right click on the cyclical to choose the view you prefer.

 


Sources

 

CRM Salesforce
CRM Salesforce

Authorization & Rights

Authorization & Rights
All the accesses must be validated by:
GBU CRM Champions
or
GBU Quality Manager
Click here for the Access form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.

 

 

 

 

 

 

 

 

 

 

 

Not able to find the solution? Contact SBS Support.

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