OTIF - Customer Delivered)

General Description

OTIF-Customer (Delivered) : (On Time In Full)

This KPI measures our capacity to deliver our customers at destination at the right time, with the right quantity. It evaluates Customer satisfaction.

The result of this KPI can be both related to internal and external factors.

KPI:

OTIF Customer - Requested , 1^st Confirmed & Last Confirmed

Granularity:

Order Lines

Classification:

OTIF / NOT ON TIME /NOT IN FULL / NOT ON TIME & NOT IN FULL
NOT ON TIME by 4 classes of delay

Peremeter:

Included in calculation

Excluded from calculation

Outbound deliveries to Customers. This includes :

- Deliveries to final customer

- Customer Pick-up

- Deliveries to warehouses / storages as long as the inventory belongs to the customer

Inter-GBU flows
Swap
Intra-GBU flows

- Advanced Storage

Samples
Return flows
Toll
Pipe delive

Formula:

Solvay performance

Reference

Comments

Respect of Customer requirements

Last Requested (by customer) Delivery Date & Quantity

OTIF ‘Requested’ (Gross OTIF-C)

Respect of our first commitments

1st Confirmed (by Solvay)

Delivery Date & Quantity

OTIF ‘1st Confirmed’ (Net OTIF-C)

Respect of our last commitments

Last Confirmed (by Solvay) Delivery date & Quantity

OTIF-C ‘Last Confirmed’

Target Users

Supply Chain Managers
Supply Chain Operational
Supply Chain Excellence
Logistics
Customer Service
Account Managers

Authorization & Rights

All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.

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Jose-Pablo Leyva

Miriam Luttrin

KPI:

Granularity:

Classification:

Peremeter:

Formula:

Supply Chain Managers

Supply Chain Operational

Supply Chain Excellence

Logistics

Customer Service

Account Managers

All the accesses must be validated by: