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Process Owner

Customer & Service: Laure Imberti
Credit Management: Aurelie Mazerot
Account receivables: Claudrik Darne & Aurelie Mazerot 

D&PS Expert

Miriam Luttrin
General description
OtC Dashboard provides many indicators related to the OtC process. It is split in three processes (Customer Service, Credit Management and Account receivables). Each of those tabs contain several KPIs, that helps the process to follow your performance. All them designed and validate by the respective process expert.
TabsKPI
OtC - Customer Service
OtC - Credit Management
OtC - Account Receivables

Target Users

  • Customer Service team
  • Credit team

Authorization Rights & Validations

  • Validation
Tab Access
SBS User
GBU or Function
(tick) Customer & Service
(tick) Credit Management
(tick) Account receivables
DPS Team Member
Head of Zone for SBS
  • Authorisations' rights: whole perimeter Access form   

Dimensions

Customer Service
Credit Management
Acount receivables
Year (Y and Y-1)
(tick)
(tick)
(tick)
Month
(tick)
(tick)
(tick)
Bank Account Zone
(error)
(error)
(tick)
Payer Geographical Zone
(error)
(tick)
(tick)
Legal Entity Zone
(error)
(tick)
(error)
Sales Office Zone
(tick)(error)(error)
Country
(tick)(error)(error)
Legal Entity
(tick)(error)(error)
GBU
(tick)
(tick)
(error)
Group of Activity
(tick)
(tick)
(error)
Sub-Activity
(tick)
(tick)
(error)
SBS Perimeter
(tick)
(tick)
(error)
Currency (EUR/Dolar)
(tick)(tick)(tick)

 

 

 

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