Service Line

General Description
Service Line tab consists of: Payroll Accuracy Number of Payslips Payroll Costs Number of HtR tickets created Capacity in which Human Resource handles payroll without errors Payrolls errors can be analyzed by Month, Region, Country and Error Cause

Target Users

SBS Management Committee
SBS Services Lines Members
GBUs Directors

Authorization & Rights

Request for accesses

Access form

KPI	Calculation
Payrolls errors	HtR tickets created from all the groups with the words "PAY" or "Payroll", AND with sub process 'Error' or 'Error - Payroll Only', with a value in the field "Number of Employee" Date: based on the period end date of the month. if empty we take the creation date
Payment accuracy	Number of Payrolls errors / Number of Payslips
Number of Payslips	Total number of Payslips managed by NGA US = (Payslips - 1500) X 2 + (1500 X 4) Cytec employees (1500) have 4 payslips per month Others employees have 2 payslips per month Mexico = (Payslips X 4) 4 payslips per month <> Canada, Uruguay, Hong Kong, Saudi Arabia, Venezuela
Payroll costs / payslip	Monthly Costs vs Total number of Payslips managed by NGA
Employees' Tickets Created Per HR FTE	Number of HtR ticktets created (FD ticket type = HtR)
Employees' Tickets Created - Service Center Repartition	Number and Percentage of HtR ticktets created in each service center Service center : based on the FD country (requestor)

Sources	Payrolls error
Core query:	Freshdesk
QV query:	Big Query extraction from Freshdesk tickets
Refresh frequency:	Daily
Sources	HtR Tickets Created
Core query:	Freshdesk
Refresh frequency:	Daily
Sources	Payslip Cost
Core query	Northgate
QV query	Manual file from Northgate
Refresh frequency	Monthly

Scope
Current year and previous year

Page tree

Service Line

Devide delCanale

Head of Decision & Piloting Solutions:

Sophie Maillet

Regional Animator:

Stephane Bourgeaud-Lignot (EMEA)

Karina Tsuji (LATAM & NAM)

Lilian Cheong (APAC)

Service Line tab consists of:

Payroll Accuracy

Number of Payslips

Payroll Costs

Number of HtR tickets created

Capacity in which Human Resource handles payroll without errors

Payrolls errors can be analyzed by Month, Region, Country and Error Cause

SBS Management Committee

SBS Services Lines Members

GBUs Directors

Request for accesses

Access form

Payrolls errors

HtR tickets created from all the groups with the words "PAY" or "Payroll", AND with sub process 'Error' or 'Error - Payroll Only', with a value in the field "Number of Employee"

Date: based on the period end date of the month. if empty we take the creation date

Payment accuracy

Number of Payrolls errors / Number of Payslips

Number of Payslips

Total number of Payslips managed by NGA

US = (Payslips - 1500*) X 2 + (1500* X 4)

Cytec employees (1500) have 4 payslips per month

Others employees have 2 payslips per month

Mexico = (Payslips X 4)

4 payslips per month

<> Canada, Uruguay, Hong Kong, Saudi Arabia, Venezuela

Payroll costs / payslip

Monthly Costs vs Total number of Payslips managed by NGA

Employees' Tickets Created Per HR FTE

Number of HtR ticktets created (FD ticket type = HtR)

Employees' Tickets Created - Service Center Repartition

Number and Percentage of HtR ticktets created in each service center

Service center : based on the FD country (requestor)

Core query:

Freshdesk

QV query:

Big Query extraction from Freshdesk tickets

Refresh frequency:

Daily

Core query:

Freshdesk

Refresh frequency:

Daily

Core query

Northgate

QV query

Manual file from Northgate

Refresh frequency

Monthly

Current year and previous year

US = (Payslips - 1500) X 2 + (1500 X 4)