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Process Owners & DPS Experts

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General Description

Customer 360 Dashboard has been engineered to provide a full and comprehensive view on external sales, by Customer (corporate group). 

A new concept of direct / indirect sales has been introduced for each Customer at Corporate Group level. For a given Corporate Group : 

  1. Direct Sales : when SoldTo Group = Corporate Group code
  2. Indirect Sales : when ShipTo KA = Corporate Group code (and SoldTo Group <> Corporate Group Code). 

=>Each Customer we want to see in the drop down list needs to be added in the dashboard configuration file, otherwise Corporate Group / SoldTo / ShipTo will only be accessible using the search bar, and direct / indirect sales split can't be performed.


Target Users

  • Executive Leadership Team
  • LT teams from GBUs
  • Executive Key Account Managers (eKAM)
  • GBU teams of Composite Materials

Authorization & Rights

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FinancialCustomer Experience & InteractionOpportunitiesSegmentationService Levels

  • Revenue
  • Volume
  • ICM 
  • Orderbook
  • Forecast
  • Budget
  • Opportunities
  • Payment Terms
  • Overdues
  • DSO / Best DSO

  • OTIF
  • NPS
  • Complaints
  • Contact Relationship Matrix and Interractions

  • Weighted / Unweighted expected revenue
  • # of opportunities
  • Weighed revenue at stake
  • Top opportunities
  • Details of opportunities + links to SFDC

  • Split of sales by GBU segment
  • Split of sales by Corporate segment
  • Segment evolution between 2 periods

  • Names of the KPIs
  • KPI 2


Dimensions

FinancialCustomer Experience & InteractionOpportunitiesSegmentationService Levels
  • Customer (direct indicators) = Corporate Sold-To Group
  • Customer (indirect indicators) = Ship-To KA (excl. what is counted as direct based on Corp. Sold-To Group
  • Customer = Corporate Sold-To Group
  • No "indirect" indicators
  • Customer (direct indicators) = Corporate Sold-To Group
  • No "indirect" indicators
  • Customer (direct indicators) = Corporate Sold-To Group
  • No "indirect" indicators
  • Customer (direct indicators) = Corporate Sold-To Group
  • No "indirect" indicators






Period of Analysis

FinancialCustomer Experience & InteractionOpportunitiesSegmentationService Levels
  • Sales : Year-4 to Current Year
  • Forecast / Budget : Year-2 to Year+
  • Year-1 (sales)
  • Year-2 (sales)
  • Year-3 (sales)
  • Year-4 (sales)
  • Year-5 (sales)
  • Quarter
  • Month
  • Year+1 (
  • Year+2
  • Year+3
  • Year
  • Year-1
  • by Quarter
  • by Month
  • Years of forecast depending on what is input in SFDC (-∞ to +∞)
  • Year
  • Year-1
  • Year-2
  • Year-3
  • Year-4
  • Year-5
  • Quarter
  • Month
  • Year
  • Year-1
  • Year-2
  • Year-3
  • Year-4
  • Year-5
  • Quarter
  • Month

Currencies, units and exchange rate

FinancialCustomer Experience & InteractionOpportunitiesSegmentationService Levels
  • EUR
  • USD

N/A (No revenue)

  • EUR
  • USD
  • EUR
  • USD

N/A (No revenue)

CAR3 (past)
CAR4 (future)

N/A (No revenue)TBCCAR3 (based on sales)N/A (No revenue)
  • T
  • k Lb
  • Sh. T
N/A (No volume)
  • T
  • k Lb
  • Sh. T
  • T
  • k Lb
  • Sh. T
N/A (No volume)

Refresh frequencies and sources

FinancialCustomer Experience & InteractionOpportunitiesSegmentationService Levels
  • Daily for current month and previous month 
  • Weekly (in the Week-end) for earlier data
  • Daily for CCR, OTIF, Contact Matrix and Interactions
  • Manually at each NPS campaign (yearly) for NPS
  • Daily
  • Daily for current month and previous month 
  • Weekly (in the Week-end) for earlier data
  • Daily ?

All data from BW

  • BW for CCR (Orderlines), OTIF
  • SFDC (Core / iCare) for CCR (complaints) and Matrix and Interactions 
  • Flat file for NPS
  • SFDC (Core / iCare)
All data from BW (based on sales)All data from BW ?

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