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Process Owner

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D&PS Expert

Miriam Luttrin

 

 

 

General Description

The SBS Support Dashboard contains key indicators to measures the performance and the quality of support given to ticketing tools' users by the Processes and IS teams. It gives a consistent view of the tickets volumetry and of the efficiency of the solutions provided.

Target Users

  • IS
  • CRM / BRM
  • Processes Managers

Authorization & Rights

All the accesses must be validated by the
SBS General Manager
Access form   
Tabs

60 KPIs

SBS Global KPI

  • Customer Satisfaction & Business Continuity
  • Support Solvay Growth & Transformation
  • Process Effectiveness & Compliance
  • Cost Competitiveness & Value Creation
  • Talent & Organization Adaptation
  • New Services & Technologie

Customer Satisfaction & Business Continuity

Support Solvay Growth & Transformation

  • Project related to MAGD Activities
  • TSA Management

Process Effectiveness & Compliance

  • RtR D4 Closure
  • RtR Used CC
  • RtR Number of Legal Entities
  • OtC Overdue & DSO
  • OtC Invoicing Accuracy
  • PtP Payment on Time
  • PtP Delivery on Time
  • PtP Pareto Suppliers
  • PtP Days Payables Oustanding
  • HtR Customer Requests
  • HtR Service Center Performance
  • HtR HC Report
  • IS % SLA Achieved
  • Risk & Compliance
  • PMO Project Management
  • Integrated Vision of Change
  • SBS Audit Findings
  • Quality Management System Certification

Cost Competitiveness & Value Creation

Talent & Organization Adaptation
  • HSE Occupational Accidents
  • Training Hours / Costs
  • FTE vs SBS Project Target
  • Employee Turnover

 

 

 

 

 

General Dimensions
See details on each Tab
Period of Analysis
See details on each Tab
Currencies
  • EUR

Not able to find the solution? Contact SBS Support.

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