Status

  Approved

Owner
Stakeholders
Jira Request ID

ERP-752 - Getting issue details... STATUS

Jira Development ID

ERP-858 - Getting issue details... STATUS

High- Level Specification

Implementing SystemS/4 Hana
Invoked by/Invokes
Business Process Reference03.04.05.02. Manage Service Entry Sheets


Functional Overview

Service Entry Sheets (SES) created by the Supplier in Suppliers Account of the Business Network against the previously created Service POs. Service Entry Sheet can contain planned or unplanned service with or without the hierarchy.

SES is sent from Business Network as cXML document to CIG, where it's translated into SOAP message to be received in the S/4 Hana system.  

Scope and Objectives

This document describes S/4 Hana inbound interface for receiving Service Entry Sheets from Business Network and the basic configuration needed in all the components in order for this interface to be operational.

Process Flow Diagram

Step

Description

Comment


Supplier Creates Service Entry Sheet against Service PO received from S/4 Hana in the Suppliers Account of the Business Network 



Service Entry Sheet is routed to the Buyers Account in the Business Network



Buyers Account sets To Credential on the Service Entry Sheet to the source of origin of the Purchase Order against which the Order Confirmation is created



Service Entry Sheet is sent to the CIG



CIG translates it to the SOAP message and sends it to the respective S/4 Instance - through the Cloud Connector, based on the System ID set in the cXML Document. System ID is identical with the System ID of the original Purchase Order



S/4 System receives the SOAP message and creates Service Entry Sheet agains the Purchase Order


Assumptions

Service sheets with up to five levels of hierarchy (one parent item and four child line items) created against purchase orders containing service type line items from SAP Business Network are supported. Suppliers must create service sheets containing only one parent line item from a purchase order with multiple service type line items. Service sheets against the purchase order with service type line items can only have both planned and unplanned line items. The service sheet must contain at least one-level service child line item in the hierarchical structure.

Dependencies

  • CIG Addon installed in S/4 Hana
  • Cloud Connector installed in Syensqo landscape
  • Initial setup of CIG Addon is done already as described in ERP-92, section Configuration Requirements.CIG Configuration. 
  • Connectivity from CIG Addon to CIG is established, as described in ERP-92
  • SAP note 1832628 must be applied

Security, Integrity and Controls

The following are the Security and Authorization considerations for this interface:

  • Message exchange between S/4 and CIG is encrypted over https. 
  • Access to interface parameters in CIG Addon is only available to the person with access to the SPRO authorization.
  • Access to the CIG is restricted to the integration administrators within Ariba Guided Buying or Ariba Business Network

Configuration Requirements

CIG Configuration

Project setup is required in CIG to cover product type Ariba Network. One project is required per system ID of the backend S/4 system - Global, US and China. Additional Settings are needed for ServiceEntrySheet Document Type

Parameter NameValue
Line TextID SES RequestF01
DefaultLangen
Header TextID SES RequestF01

CIG Routing

Each Soap message sent from S/4 Hana contains System ID reference. No additional routing is needed in the CIG Addon - any subsequential message related to the Purchase Order sent from the S/4 Hana will use the System ID of the Purchase Order as the system id of the follow up document from S/4 Hana

CIG Addon Configuration

Connection settings are identical with the previously specified interfaces - please refer to the ERP 854. On top of this, following setup is needed in SPRO :

  • SAP Business Network Integration.Application Specific Settings.Service Sheet


Special Requirements

Not Applicable



Design Rationale

Not Applicable

API Use

Not Applicable

Data Structure


Standard mappings are a subject to change and are not linked in this documentation, latest excel sheet can be downloaded from CIG → Resources → Implementation Guides → Mapping Specs → Ariba Network

  • ServiceSheetExportRequest

Mapping contains basic field mapping from the IDOC message into the cXML target structure with a basic logic explained in the pseudo code

Processing Logic

Processing within Source

Service Entry Sheet is submitted against the Purchase Order by the Supplier in the Suppliers account of the Business Network. Its routed to the Buyers Account of the Business Network and is routed to the source of origin of the Original Purchase Order  

Processing within Middleware

At this moment, standard transformation as referenced above is in place. In a case of any custom field is needed, custom field will be mapped in the CIG to the predefined custom field structure in the SAP 

Processing within Target

SOAP message is processed by the inbound service CO_ARBCIG_SERVICE_ENTRY_SHEET  → Class CL_ARBCIG_SERVICE_ENTRY_SHEET (transaction SE24 to debug). Method PROCESS handles the creation of Service Entry Sheet trough the standard BAPI_ENTRYSHEET_CREATE.

In a case the source of the SES is Business Network, error messages are not collected and send over to the source of SES.  



Interface Alert & Monitoring


System To Be MonitoredHow To MonitorWhat can be monitored
Business NetworkFulfilment → Service Entry SheetsList of Order Confirmations send by the Business Network
CIG Transaction Tracker → ServiceEntrySheet

Transactions are stored for 30 days. Each transaction is referenced by the Order Confirmation ID.

Payloads can be downloaded, both - cXML and soap

S/4 HanaSRT_MONIInbound SOAP message

Language Requirements

Not Applicable

User Interface Requirements

Not Applicable 

Sequencing

Not Applicable


Volumetrics

20-40 Service Entry Sheets to be received on a daily basis


Performance Consideration

Not Applicable

Error Handling

Failure of processing in S/4 Hana can be reviewed in SRT_MONI and can be automatically reprocessed using standard programs scheduled in background as documented in KBA 3280647. Failures of Service Entry Sheets within Business Network or CIG is highly improbable. In case message fails to be sent to CIG from Business Network, failure is visible in the Buyers Account in the Fulfilment section. Notification is sent to the administrator group of the Business Network. Business Network will retry to send the message, however it's not possible to repost the message from the Buyers Account of the Business Network


Testing

How to Test

Test Supplier account must be available and accessible. Supplier must be created in S/4 Hana and Purchase Orders were already created for the Supplier


Test Conditions and Expected Results

IDConditionExpected Results

Supplier submits Service Entry Sheet against already created Purchase OrderService Entry Sheet is created and routed to the Buyers Account of Business Network

Service Entry Sheet is send to the source of origin of the Purchase OrdercXML document can be downloaded in the Buyers Account of the Business Network. Within the document, in the credentials section there's a system ID - identical with the System ID of the purchase Order

Service Entry Sheet is received by the CIG and routed to the correct S/4 instanceService Entry Sheet can be found in the transactions history and in the details section of the transaction it's visible the document was routed to the system ID as defined in the cXML document

Service Entry Sheet is received by the S/4 SystemIn ME23N, under the Services tab, you can see Linked Service Entry Sheet and serviced quantities

Test Considerations/Dependencies

Not Applicable


Other Information


Development Details

Package

Package NameParent Package




Other Development Objects

Object TypeObject NamePurpose/High Level LogicDesign Rationale Reference









Appendix

See also


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Change log

Version Published Changed By Comment
CURRENT (v. 12) Dec 17, 2025 15:04 TORRES-ext, Benedict added a brief description on automatic reprocessing in Error Handling section
v. 11 Dec 17, 2025 14:54 TONHAUSER-ext, Juraj
v. 10 Dec 07, 2025 21:20 TONHAUSER-ext, Juraj
v. 9 Dec 07, 2025 21:17 TONHAUSER-ext, Juraj
v. 8 Dec 01, 2025 11:15 TONHAUSER-ext, Juraj
v. 7 Dec 01, 2025 10:32 TONHAUSER-ext, Juraj
v. 6 Dec 01, 2025 10:31 TONHAUSER-ext, Juraj
v. 5 Dec 01, 2025 10:30 TONHAUSER-ext, Juraj
v. 4 Nov 30, 2025 23:09 TONHAUSER-ext, Juraj
v. 3 Nov 30, 2025 23:07 TONHAUSER-ext, Juraj

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