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WHO:

  • The champion (or trained assistant) creates the request for the end-user - 
  • END-USERS ARE NOT PERMITTED TO CREATE A NEW ACCESS BY THEMSELVES

HOW:

Connect on Solvay one, and create a Service One ticket ONELIMS Agilab - All Requests” 


Change the "Request for" if you want to do this request for someone else

Then click on "Next"


Select

  • ONELIMS Agilab Access request for Syensqo or Solvay users

or 

  • ONELIMS Agilab Access request for customers

Complete all the mandatory fields

Then click on "Submit request"

Add the Agilab expert (Marianne Labet) as collaborator

image-2024-9-19_17-1-53.png




The best way to get IT support is to use the new Service One Platform.