Purpose
This document defines the required access permissions and software installations for onboarding a new team member to a project.
Access Request Requirement
Syra Access - SyRa is an ITSM platform accessible to end users and IT agents. It is used to manage your service requests; reporting IT incidents related to Syensqo IT Services.
Check if you have access to SyRa -https://syensqo-dwp.onbmc.com/dwp/app/#/page/w9ph6wjq
It should be automatically assigned within a week of joining.
Once you have access to SyRa, you are good to go ahead and raise the remaining request which includes.
- BMC Helix Access Management
- Raise VM (VDI) request.
- Entra ID Creation - SQO account for Azure access
- Access to Jira
- Access to Github
- MS Software Installation on VDI
- BMC Helix Access Management - BMC Helix is a cloud based ITSM platform.
Link to raise the request -
- Once you click the link before page will appear
- Click on Request now - Below page will appear, fill the required fields and if you want to add the collaborator.
Requestor - your AD account (automatically appears)
Nature - Select “Add” from drop down.
Copy from profile - mention - amol.ubale@syensqo.com or shubham.gupta1@syensqo.com
Comments - Give proper comments like below -
I am joining Data Platform team hence I need access for BMC Helix for ticket management.
Collaborators (Optional)
The request usually takes 1-2 days for completion.