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Ticket Management
- Name(s) and contact details of the person(s) responsible for ticket management.
- Brief description of the ticketing process (e.g., how to raise a ticket, expected response times).
- Link to the ticketing system or instructions.
| Week Number | Workday Date Range (2026) | Ticket Assignment Authority |
Week 1 | 1 Jan – 2 Jan, 2026 | Pradeep Kumar Malagama |
Week 2 | 5 Jan – 9 Jan, 2026 | Karine Augoyard |
Week 3 | 12 Jan – 16 Jan, 2026 | Vignesh Ravindran |
Week 4 | 19 Jan – 23 Jan, 2026 | Pradeep Kumar Malagama |
Week 5 | 26 Jan – 30 Jan, 2026 | Karine Augoyard |
Week 6 | 2 Feb – 6 Feb, 2026 | Pradeep Kumar Malagama |
Week 7 | 9 Feb – 13 Feb, 2026 | Varun Moruse |
Week 8 | 16 Feb – 20 Feb, 2026 | Karine Augoyard |
Week 9 | 23 Feb – 27 Feb, 2026 | Vignesh Ravindran |
Week 10 | 2 Mar – 6 Mar, 2026 | Pradeep Kumar Malagama |
Week 11 | 9 Mar – 13 Mar, 2026 | Varun Moruse |
Week 12 | 16 Mar – 20 Mar, 2026 | Deepthi Dukkaa |
| Week 13 | 23 Mar – 27 Mar, 2026 | Madhav Ghorpade |
| Week 14 | 30 Mar – 3 Apr, 2026 | Miguel Mendes Sousa |
| Week 15 | 6 Apr – 10 Apr, 2026 | Vignesh Ravindran |
| Week 16 | 13 Apr – 17 Apr, 2026 | Karine Augoyard |
| Week 17 | 20 Apr – 24 Apr, 2026 | Pradeep Kumar Malagama |
| Week 18 | 27 Apr – 1 May, 2026 | Varun Moruse |
| Week 19 | 4 May – 8 May, 2026 | Deepthi Dukkaa |
| Week 20 | 11 May – 15 May, 2026 | Madhav Ghorpade |
| Week 21 | 18 May – 22 May, 2026 | Miguel Mendes Sousa |
| Week 22 | 25 May – 29 May, 2026 | Vignesh Ravindran |
| Week 23 | 1 Jun – 5 Jun, 2026 | Karine Augoyard |
| Week 24 | 8 Jun – 12 Jun, 2026 |
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| Week 25 | 15 Jun – 19 Jun, 2026 |
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| Week 26 | 22 Jun – 26 Jun, 2026 |
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| Week 27 | 29 Jun – 3 Jul, 2026 |
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| Week 28 | 6 Jul – 10 Jul, 2026 |
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| Week 29 | 13 Jul – 17 Jul, 2026 |
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| Week 30 | 20 Jul – 24 Jul, 2026 |
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| Week 31 | 27 Jul – 31 Jul, 2026 |
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| Week 32 | 3 Aug – 7 Aug, 2026 |
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| Week 33 | 10 Aug – 14 Aug, 2026 |
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| Week 34 | 17 Aug – 21 Aug, 2026 |
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| Week 35 | 24 Aug – 28 Aug, 2026 |
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| Week 36 | 31 Aug – 4 Sep, 2026 |
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| Week 37 | 7 Sep – 11 Sep, 2026 |
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| Week 38 | 14 Sep – 18 Sep, 2026 |
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| Week 39 | 21 Sep – 25 Sep, 2026 |
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| Week 40 | 28 Sep – 2 Oct, 2026 |
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| Week 41 | 5 Oct – 9 Oct, 2026 |
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| Week 42 | 12 Oct – 16 Oct, 2026 |
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| Week 43 | 19 Oct – 23 Oct, 2026 |
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| Week 44 | 26 Oct – 30 Oct, 2026 |
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| Week 45 | 2 Nov – 6 Nov, 2026 |
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| Week 46 | 9 Nov – 13 Nov, 2026 |
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| Week 47 | 16 Nov – 20 Nov, 2026 |
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| Week 48 | 23 Nov – 27 Nov, 2026 |
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| Week 49 | 30 Nov – 4 Dec, 2026 |
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| Week 50 | 7 Dec – 11 Dec, 2026 |
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| Week 51 | 14 Dec – 18 Dec, 2026 |
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| Week 52 | 21 Dec – 25 Dec, 2026 |
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| Week 53 | 28 Dec – 31 Dec, 2026 (Mon–Thu) |
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