Overview

Follow these steps to create or update a contact from a web site contact form. If you just need to remove a contact, without replacing it, you should use the Delete a Web contact step-by-step.

This operation needs to use the "Tridion Content Manager" instead of the better known "Site Edit".

Table of contents

 

Step-by-step

 

Create or update contact - Step 1

Reach the web contact folder in Tridion Back Office in SW C1 Master-XX (depending on where you need to update the content) and click on it to open it.

a. Create a contact

This option is valid only when you need to create an additional contact not updating one.

  1. On Create tab, click on New Component. A form opens.

 

2. Fill in the name and the email and associate zones or countries to your contact (depending which scope he will cover).

If no "Country" are ticked, only the "Zones" at taken in account.

3. Select the contact type Communications & the concerned entity
4. Click on Save & Close to save your new contact.

b. Update a contact

2. Select the contact to modify & double click on it to open the form.

3. In the form, update the name & email if the contact has changed.
You can also modify zone or select country manually if relevant. 

4. Click on Save & Close to save your updated contact.

Step 2: Publish new / updated contact

  1. Reach the web contact folder in Tridion Back Office in SW W1 xx-xx (depending on where you need to publish the content) and select the new / updated contact

2. Click on Publish icon. A pop-in opens. Stick staging & Live & click on publish.

Your new / updated contact will now receive emails when a request will be sent on the contact form.

If you want, you can test the contact form in live website.

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