Quality Overview

 

 

Laurence De-Zeeuw

GBU Key Users:

 

  • Aroma Performance - Marina Rodel and Raphael Forlini
  • ex Engineering Plastics - Thierry Pontier and Grazyna Sawoch
  • Novecare - Michel Zanetti and Benoit Percheron
  • Peroxides - Celine Van Vlaenderen and Nicolas Delplanque
  • ex Polyamide Intermediates - Sylvaine Quentin
  • Silica - Marie Eve Perier and Philippe Cochet
  • Soda Ash - Sarah Seaman 
  • Special Chem - Bruno Polidori and Isabel Lassoff


Miriam Luttrin

 

Complaints:

The Complaints section of the Quality Dashboard is designed to give you up to date KPIs on several different areas of complaints that are logged into Salesforce.com. It consists of the following tabs:

 

 

Sources

 

Salesforce.com
Salesforce.com Quality

Specific Dimensions

In the GBU Product Family object, you can find:

  • for WP1 orders (variable as initially defined for Sales & SBS dashboards):
    • Special Chem & Coatis: Material Enterprise Group (as defined in GBR)
    • Fibras: Material Enterprise Sub-Group (as defined in GBR)
    • Aroma Performance: Product Line N°5 (as defined in WP1 product axis)
    • Performance Polyamide: Independent criterion ""Forecast Family" (as defined in WP1)
    • Other GBUs: Product Family (as defined in WP1 product axis)
  • for PF1 orders:
    • Special Chem & Peroxides: defined in a special GBU's file for Analytics dashboard (depending on Plant & Product Hierarchy)
    • Other GBUs: profit center name (digits 5 to 10 only), as indicated in MM3

 

In the Product Hierarchy object, you can find:
  • for WP1 orders: "not assigned"
  • for PF1 orders: the product hierarchy field as indicated in MM03
In the Product object, you can find:
  • for WP1 orders: the commercial product as defined in the RCS product axis
  • for PF1 orders: the material group field as indicated in MM03
WARNING:
Do not make any confusion with the optional file "Product" populated in the complaint itself and named "Product (SFDC)" in the dashboard.
In the Time object, you can find the complaint received date (when the complaint has been received by mail, call....etc).

Scope

  • All cases with type = complaint
  • All complaints including the one having "Solvay Company" flag checked
  • All complaints including the one having "Confidential" flag checked
  • All complaints even if order/deliver/shipment numbers not filled, or incorrect (not existing in SAP)

Authorization & Rights

All the accesses must be validated by:

GBU CRM Champions

or

GBU Quality Manager

Click here for the Access form to get access to Analytics.

Access Rights and Dashboard Entry Points - Click here for descriptions.