Get access to the tool
Refer to the Novecare CRM Key Users file to learn how to get access to CRM and other related tools
Training materials
Novecare Specific Training Materials for CRM and other related tools
After watching Onboarding video & reviewing Onboarding training referenced in the Key User File, best practice is to receive training from a colleague or counterpart in your team already using the CRM Process
Who can help you in the Novecare Team?
Refer to the Novecare CRM Key Users file to find regional support for each CRM process
Global Support : Pam ACCARDI (Salesforce.com)
The Commercial Excellence team is also available for support:
Asia : Mildred ESTRADA / David Jiawei CHEN (China)DA
Europe : Yujing LIU
Latin America : Eduardo SCAVONE
North America : Yujing LIU
Other
View Novecare Case Processes (Complaints / Customer Requests / Samples)
Find the Novecare CRM Key User that can answer specific questions about a process or give additional support
The best way to get IT support is to use the new
Service One Platform.