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In this section, you will find information about:
Table of content
Step-By-Step
New Case reception | ||
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When a prospect/visitor registers a form on Solvay.com, the case is automatically created onto Salesforce |
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The Case Record Type is Webform. In the Qualification Section, Webform Type/Subtype is defined. These fields are set depending on the form selected by the prospect/Customer |
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| The information registered about the prospect/customer information (Company details and contact information) are populated in the Customer Contact Information section |  | |
The request contents are populated in the Webform Data and Additional Webform Data section
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| After a Client submits a Webform on the system, he receives automatically an Acknowledgement Email with the information the request was correctly submitted and would be processed. |
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Need help?
To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/
you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
The best way to get IT support is to use the new
Service One Platform.