How to create a FreshDesk Ticket?
How to attach a document to your ticket in FreshDesk?
How to identify if a ticket has been updated in Freshdesk?
How to assign a ticket to an agent?
How to use Bulk Action on tickets in Freshdesk ?
How to setup a Canned Response in Freshdesk?
How to use a Canned Response in a Freshdesk ticket?
How to Merge multiple Tickets in Freshdesk?
How to View the ticket history (use the Activities button) in Freshdesk?
What are the different Ticket Statuses in Freshdesk?
How to Perform Scenarios in FreshDesk?
How to perform clone ticket in Freshdesk?
- How to view tickets in the pending(or in queue) state?
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