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Value Chain Transformation



Value Chain Transformation

Solvay’s ambition is to have an End-to-End Value that is providing customers the “right” customer experience in line with business strategy, by optimizing cost, cash and service throughout the value chain in a sustainable way.

The levers that are used to achieve this ambition are:

  • Digitalization
  • Simplification & standardization
  • Performance management and transparency
  • Expertise and talent
  • Supply Chain “family” animation / governance
  • E2E mindset & behavior

Historical view of Value Chain Transformation and Transformation Center mandate : here.

The Value Chain Domains are the following:

E2E Value Chain strategy

Forecasting, Planning & Scheduling


Logistics & Packaging

GBU/Global level

Customs & Trade Excellence

  • Diagnostic
  • Operating Model design

Customer Service Excellence *

  • Customer Segmentation
  • Complaint management
  • Special customer requests

E2E Levers:

The Transformation Center has been active for years in many areas (industrial, sustainability, supply chain, sales, marketing, etc.) and brings those competencies together and enables End-To-End (E2E) transformations thanks to multidisciplinary/cross-functional teams.

Business capabilities covered by E2E Value Chain (link).

Beside our traditional services, here are E2E levers that we can support you on:

Operations

Customer-centric *

  • Pricing
  • Net Promoter Score
  • Customer Segmentation


*detailed information in Marketing & Sales




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