Value Chain Transformation

Value Chain Transformation

Syensqo’s ambition is to have an End-to-End Value that is providing customers the “right” customer experience in line with business strategy, by optimizing cost, cash and service throughout the value chain in a sustainable way.

The levers that are used to achieve this ambition are:

• Digitalization
• Simplification & standardization
• Performance management and transparency
• Expertise and talent
• Supply Chain “family” animation / governance
• E2E mindset & behavior

Historical view of Value Chain Transformation and Transformation Center mandate : here.

The Value Chain Domains are the following:

E2E Value Chain domains requiring excellence: 

Business capabilities covered by E2E Value Chain ( link ).

• Archetype and Value Chain strategy
• Overall E2E assessment guide
• E2E IT system architecture
• E2E Performance management by using E2E Dashboard (QlikSense), Global SC dashboard (Tableau)
• On Time In Full
• Forecast Accuracy

Planning : Forecasting, Planning & Scheduling

• Forecasting & demand sensing
• Sales and Operations Planning (S&OP)
• Supply Operation Execution (S&OE)
• Stockholding strategy & implementation
• Inventory spare parts reduction (MRO)
• Order Intake
• Planning integrated system 
• Production planning / Scheduling (including product allocation in case of shortages)
• Production wheel
• SMOG assessment and improvement

Logistics & Packaging

GBU/Global level

• Inbound, Outbound logistics // Logistics operations 
• Onsite Supply Chain Logistics
• Warehousing (structure, operations)
• Cost optimisation
• Packaging

Customs & Trade Excellence

• Diagnostic
• Operating Model design

Customer Service Excellence *

• Customer Segmentation
• Complaint management
• Special customer requests

E2E Levers

Operations

• Cash and S&OP
• Product Quality
• Demand Management
• Decomplexification (Product Portfolio Management)

Customer-centric *

• Pricing
• Net Promoter Score
• Customer Segmentation

*detailed information in Marketing & Sales