Web contacts management

Overview

Each site has its own contact form, and its own contact associated.

This step by step will help you create / update or delete a contact in one site.

Advanced level

This operation needs to use the "Tridion Content Manager" instead of the better known "Site Edit".

Step 1: Create or update contact
Reach the web contact folder in Tridion Back Office in SW C1 Master-XX (depending on where you need to update the content) and click on it to open it.
a. Create a contact
Advanced level This option is valid only when you need to create an additional contact not updating one. On Create tab, click on New Component. A form opens.
2. Fill in the name and the email and associate zones or countries to your contact (depending which scope he will cover).
3. Select the contact type Communications & the concerned entity
4. Click on Save & Close to save your new contact.
b. Update a contact
2. Select the contact to modify & double click on it to open the form.
3. In the form, update the name & email if the contact has changed. You can also modify zone or select country manually if relevant.
4. Click on Save & Close to save your updated contact.
Step 2: Publish new / updated contact
Reach the web contact folder in Tridion Back Office in SW W1 xx-xx (depending on where you need to publish the content) and select the new / updated contact
2. Click on Publish icon. A pop-in opens. Stick staging & Live & click on publish. Your new / updated contact will now receive emails when a request will be sent on the contact form. If you want, you can test the contact form in live website.