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You will find in this section all guidelines to handle Email Mapping Rules requests

 

If you want to see all the existing Email Mapping Rules, you have to create a report using Email Mapping Rules report type. With it, you will be able to display all the Email Mapping Rules => don't forget to add Email Mapping Rule: ID to your report ! This ID is the unique key to Update or Delete Email Mapping Rules.

For example: 

 

To complete the Email Mapping Rules template, you have to know what each field is used for.

See below some explanations:

 

As you can see, you need to provide some Salesforce Id in some columns.

=> need to create reports.

  1. To find the Corporate Group ID:


  2. To find the Resolution Site Code ID:


  3. To find the Product Family ID:


  4. To find the User ID:

 

 

 

 

 

 

 

 

Related documents :

 

Last modifications :

UserLast Update
GILLES, Anne 1493 days ago
GASQUETON, JULiEN 3307 days ago
BRAHIM, Walid
KANJA-ext, Zakaria
NWANGWU, Daniel

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