ISSC: create a ticket in RF to request Digital Signage solution

DS service team: send documentation & form link to ISSC

• Send solution presentation document

• Send request form 

  • New site form
  • Additional Chromebox form

ISSC: fill the request form

DS service team: send mail to ISSC

• acknowledge of the request
• instructions to order Chromebox and request static IP address
• users have to book in available slot (2 sessions per month)

DS service team: create new entries in inventory file

• add records in the inventory (define Chromebox name)

ISSC: order the Chromebox

• Revevol will recommend one model per zone (annual review)

ISSC: request IP (and VLAN eventually)

DS service team: Appspace configuration before Chromebox installation

• Create new network
• Create new users group
• Create Channel by export / import
• Personalize the Chanel :
  • Create a weather Widget (location, language, Celsius / Fahrenheit)
  • Create a traffic Widget
• Test the Channel 

ISSC: request installation procedure and provide IP

DS service team: send procedure to ISSC

• send procedure installation link 
• send by SMS password account installation
• send Chromebox names

ISSC / OSS: Chromebox installation

• configure the Chromebox 
• send to DS service team this information:
  • Chromebox name
  • IP
  • Subnet mask
  • Gateway
  • DNS 1
  • DNS 2
  • Serial number
  • MAC @

DS service team: finalize Chromebox installation

• Check that the Chromebox has been registered in Devices page
• Move the Chromebox in correct Appspace network
• Send Firewall & Ipanema requests to Security team & GTO
• Update inventory document:  IP, gateway, subnet mask...

DS service team: before training

• Create users

• add new Appspace users in in Google group $Appspace users

• Schedule a training
• Send Google calendar invitation for the training

DS service team & users: appspace training

• Do the training (training material)

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