Incident Handling in Helix

  • Network flows issue : assigned the ticket to 

    "Telecom Security Level 2" and Julien Velay for escalation

Authentication and network issue

If we are blocked and incident/support requests are not answered, we can ask for the support of romain.clerc@syensqo.com who can access the Network and Firewall logs to help

  • Mention to him the incident number
  • Pibox name
  • Pibox mac address that can be found in Mapping Pibox file

Pibox cannot connect to Wifi

Check the wpa configuration: 

  • cat /etc/wpa_supplicant/wpa_supplicant.conf
    sudo nano /etc/wpa_supplicant/wpa_supplicant.conf

NTP issue

  • Check if time is not synchronized on Pibox
  • Connect and check
  • <timedatectl status>
    • Displaying image.png
  • No labels