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Overview
Concerned profiles:
SALES MGR / DIR SALES REPS SINOPRINCIPLE CUSTOMER SERVICE SUPPLY CHAIN & QUALITY STRATEGIC MARKETING CORPORATE SALES & MARKETING DATA STEWARD / ADMIN OR "ALL"
Step-By-Step
A.1 - Pre-Sales ProcessSINOPRINCIPLE SP Customer Service processes the requests and logs leads into excel file |
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1. Address Customer Requests | - Send documentation if needed (PDS, SDS=, reply to questions
- Price negotiation:
- Rhovanil 1kg: No negotiation
- Catechol, Rhovanil 25 kg, and Rhodiarome: negotiation possible - Transfer request to Furong Luo (furong.luo@solvay.com) with Stacy Shen (stacy.shen@solvay.com) in CC. → please record the leads provider to Furong Luo
- Customer wants to buy offline or needs contract - Need to understand the reasons.
- Ask the customers the reasons for offline sales or contract
- Transfer requests to Furong Luo (furong.luo@solvay.com) with Stacy Shen in cc → please record the leads provider to Furong Luo
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| 2. Collect Customer Data | - Verify Business ID Code / verify if the customer is buying for a company (B2B) and not as an individual (B2C)
- Inform customers about authorized industry / applications following Solvay guidelines (see below)
→ If any questions for catechol, contact Ming Zhang (Product Steward - ming.zhang@solvay.com) - Register Customer Communication Form (客户沟通记录表 ) and send weekly to Stacy Shen
- Register Frequently Asked Questions (as part of the Customer Communication Form)
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Pre-Sales Process - By Product
SINOPRINCIPLE
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