*Please note this is in progress according to the ongoing Dashboard improvements*

Table of Contents

1. Introduction
2. Accessing the Dashboard
3. Navigating the Dashboard
4. Support

1. Introduction

Welcome to the DT DASH. Your Data Availability Starts Here!

The goal of this dashboard is to provide day to day useful DT information from a user friendly perspective, in near real time (currently 1 hour refresh frequency) and at a click, hence improving transparency, supporting daily tasks and easing data-driven decision-making.

This guide will assist you in navigating and using the dashboard to access and analyse key DT data, based on insights provided (this is a continuous improvement Dashboard, so additional features are expected to be added, enhancing its analytical capabilities).

2. Accessing the Dashboard (for all DT DASH views)

• You can access this dashboard via https://dt-dash.solvay.com/ or via Qlik Sense Solvay Hub .

To access via Qlik Sense Solvay Hub please follow these steps:

1. Open your web browser and go to Qlik Sense Solvay Hub- link here.
2. Log in using your company credentials.
3. Once logged in, you can search for DT DASH.

By default, you will have access to the page called DT DASH: Your Single Point of Contact with DT. 

Depending on your role within Solvay, you can eventually ask to have access to other pages - currently available: DT DASH: Site Control Tower (for Site Managers and Country Managers). Other planned pages: DT Owner / Manager View. Please use this form for that access request: DT DASH Access Request Form

You can add this dashboard to your Qlik favorites by clicking on the star in the up right corner of the DT DASH image:

Installing DT DASH on Mobile

To install DT DASH on your mobile device:

1. Enter the Personal Area in your phone and scan the QRCode.

    

2. Click on the Plus button.

         3. Copy the following link: https://qliksense.solvay.com/solvay/sense/app/073260ed-eb15-4406-9c02-3bdad67cbe03/sheet/1242b27b-739b-491f-8ce4-e516a2d25690/state/analysis

         4. Tap on the Enter button and enter your login, password, and third-level authentication details.

You can rename the dashboard for a better user experience.

3. Navigating the Dashboard

3.1. FOR ALL USERS >  DT DASH: Your Single Point of Contact with DT

• DT DASH starts by showing you the OVERALL STATUS of DT services and applications with clear indicators.

Information is updated every hour - you can check the last reload time on the top right:

Ongoing and Resolved Major Incidents

Imagine starting your day knowing exactly what’s happening in DT. Here you’ll find any Ongoing Crisis and Major incidents and those resolved within the last 24 hours. It’s your go-to spot for staying updated on critical issues affecting DT services.

DT Weather

Just like a weather forecast, this section gives you an overview of the health and performance of all DT services with the related details.

Network Speed

Need to know how fast things are moving in your site? This gauge shows you the current network speed for your site, like checking the speedometer of a car, within 3 status: Good, Slow or Very Slow .

(The list of sites being monitored is still in progress, so this information might still not be available to some sites ).

Application Status:

Ever wonder if an app is having issues? This section lists the status of several applications, so you know if everything’s running smoothly or if there’ is an issue.

Coming Soon:

Maintenance: Future updates will be posted here, giving you a heads-up on upcoming maintenance schedules.

• Then you have a section dedicated to YOUR REQUESTS, with a user-friendly interface to manage your requests efficiently. Here are the functionalities available:

Three filters to quickly access the tickets list and its details

• • • My Requests: by clicking here, you can see all the requests you have created. This includes both incidents, cases and service requests (including the requests closed in the last 30 days)
    • Requests Needing my Action: This filter allows you to see the requests that are pending from your action or feedback. It helps prioritise tasks that are pending from response or action. 

    • My Fastlaned Requests: This section lists all your requests that have been tagged by you as fastlaned for quicker resolution. It helps you to monitor the status and progress of high-priority requests.

Below it, you find a table with more details about the corresponding requests, resulting from the selection done in the three previous filters:

• • • Service One Request: This column shows the Request ID reference created automatically in Service One when you raised the ticket. This is an unique identifier that can be alphanumeric (e.g., REQ000000xxxxxx or CASE-000xxxxxxx) or purely numeric (e.g., 1234567).
    • Fulfilment Number: A specific reference associated with the technical process, for technical teams use.
    • Priority: Shows the priority level of each request (e.g., Low, Medium, High, Fastlaned).
    • Status: Indicates the current status of the request (e.g., Pending, Cancelled, Closed).
    • Description: Provides a brief description or purpose of request, usually the same as the one entered by you upon its creation, but can have additional info according to the technical fulfilment process.
    • Submit Date: The date the request was submitted.
    • Expected Resolution date :  The estimated date for your request to be resolved, according to the average time for the same request type in the last 2 months.
    • Resolved Date: The date the request was resolved.

You can move the order of the columns to better fit your needs - just click and move it. And besides the quick filters, you can search directly for any ticket using the magnifying glass on top of each column in the table.

Direct link from Service One Request reference to that request page in Service One

The Service One Request column contains a direct hyperlink for each request. This feature is designed to streamline your interaction and improve efficiency.

How It Works

• • • • Service One Request ID Hyperlink: Each request ID in the table is a clickable link.
      • Functionality: By clicking on the hyperlink, you are taken directly to the corresponding page in Service One.

Benefits

• • • • Quick Access: You can instantly access detailed information about a specific incident / request without having to manually search for it in Service One.
      • Ease of Updates: This feature allows you to quickly provide requested feedback or update the incident / request status as needed.
      • Improved Efficiency: Saves time by reducing the number of steps needed to navigate between the DT DASH and Service One

• You also have a section dedicated to YOUR SITE SUPPORT TEAMS AVERAGE TIME TO RESOLVE REQUESTS. This allows you to know how much time in average is taking in your site to resolve a specific request type, and evaluate when could (in average days) your ticket be resolved. The user site is automatically identified upon the user SSO profile.

• To support you at any time, you can also find direct links to this User Guide, and to Service One pages to report IT issues - for any application (Report an IT issue) or for this dashboard (DT DASH Hypercare Issue):

This Dashboard is in continuous development to answer your needs, so your inputs are critical - you can use the GForm to provide feedback and any other information you would like to be included:

3.2. FOR SITE MANAGERS >  DT DASH: Site Control Tower

The Site Control Tower page  is designed specifically for Site Management team members and other site management authorised users.

Each section provides specific insights and data points essential for monitoring and managing service operations.

The user site is  automatically identified upon user connection and the information shown is automatically filtered to the user profile corresponding site. 

Moreover, in this DT DASH view the site management user can select other sites under his perimeter in 'Change site' as well as filter by GBU or by company, and the dashboard will show corresponding results.

Remember to remove your active filters from the Site Control Tower page, if you switch DT Dash page (DT DASH: Your Single Point of Contact with DT). Otherwise these will also be applied there and you might not see any result as consequence.

Site-Specific Insights  - Last Calendar week & last 2 months:

4. Support

For Access request, please use this Gform.

For any issue or data inaccuracy identified, please use this Service One Link for DT DASH HYPERCARE ISSUE (select category 'Hypercare Issue' and project '13003- DT Dash'.