(ongoing transpose from here

Table of Contents

1. Introduction
2. Accessing the Dashboard
3. Navigating the Dashboard
4. Using Dashboard Features
• Applying Filters
• Exporting Data
5. Troubleshooting
6. Support

1. Introduction

Welcome to the DT DASH - Data Availability Starts Here. 

The goal of this dashboard is to provide an DT information from a user perspective, in near real time (1h refresh or less) and  at a click, improving transparency, supporting daily tasks and easing data-driven decision-making.

This guide will assist you in navigating and using the dashboard to access and analyse key DT data, based on insights provided (some additional features expected to be added, thereby enhancing its analytical capabilities).

2. Accessing the Dashboard

To access the Qlik Sense dashboard, follow these steps:

1. Open your web browser and go to Qlik Sense Hub.
2. Log in using your company credentials (LDAP, SSO).
3. Once logged in, you will have access to DT DASH. By default, you will have access to User View. According to your role permissions, you can eventually ask to have access to other Views (DSDS View, DT Owner / Manager View or LT View).

You can add this dashboard to your favorites by clicking on the star in the up right corner of the DT DASH icon.

3. Navigating the Dashboard

USER VIEW

The page is divided into three main sections: GLOBAL, LOCAL and Personal Area clearly identified by the below images:

images from the dash

The GLOBAL and LOCAL sections of the dashboard are designed to provide to all users transparency on tickets current figures and other relevant information (like Network connectivity status and Major Incidents, for ex) from both Solvay global level (all sites) and also from local user site. 

The user site is identified automatically upon user connection and the information shown is automatically filtered.

The Personal Area is fully dedicated to the tickets related to the user and includes three filter buttons (described in detail further below):

images from the dash

The Personal Area information shown is independent from the site the user is connecting from at that moment.

GLOBAL Section

(image to include masking the figures)

Backlog Incidents Today

• This shows the total number of incidents that are yet not resolved, closed or cancelled,  across all sites.

Submitted Incidents Today

• This shows the total number of incidents that have been submitted today on a global scale, all sites.

TO ADD OTHER KPIS TO BE INCLUDED IN SPRINT 3

LOCAL Section (Site: <user site>)

(image to include masking the figures)

Backlog in <user site>

• This shows the total number of tickets (incidents, cases and other service requests) that are yet not resolved, closed or cancelled, in the user site.

Incidents and Requests

• These numbers reflect the current count of incidents and other requests (service requests), from the total Backlog in the user site, that are yet not resolved, closed or cancelled.

Local Average Time to Resolve a WorkOrder (days)

•  This shows the average number of days it takes to resolve a WorkOrder locally, in user site, considering the last 3 months Closed and Resolved tickets.

Submitted Today in <user site>

• This shows the total number of tickets submitted today in the user site.