You can find here the description of the 13 processes in the CRM system and the detailed functionalities, explained step by step, such as 'how to create a prospect, how to create a contact', etc. Introduction to CRM 00. Navigation & Collaboration Tools 01. Account & Contact Management 02. Sales Planning & Account Plan 03. Opportunity Management 04. Quotation 05. Market Segmentation 06. Sales Reporting & Analytics 07. Commercial Roadmap 08. Complaint Management 09. Sample Request Management 10. Customer Request Management 11. Mobility 12. Voice of the Customer 13. Webforms 14. Transactional Pricing (Commitments) 15. User Creation Template 16. Contract Management 17. Novecare Price Advisor 18. Customer Specific Requirement 19. Competitive Insights & Competitors 20. Cross BU Leads | 
