| Name
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Size
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Creator |
Creation Date
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Last Modification Date
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Labels |
Attached To |
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Microsoft Word Document PDD_Change_Management_V0.2.docx |
618 kB |
ROUX-ext, Nathalie |
Apr 15, 2026 12:15 |
Apr 15, 2026 12:15 |
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Page: Documentation CM
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Multimedia File How to create a Knowledge Article.mp4 |
5.38 MB |
PAOLINI-ext, Camille |
Sept 19, 2025 16:44 |
Sept 19, 2025 16:44 |
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Page: Documentation KM
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PDF File The different types of Gauges of a ticket (SLM) (2… |
133 kB |
PAOLINI-ext, Camille |
Sept 15, 2025 08:48 |
Sept 15, 2025 08:48 |
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Page: Useful Card SLM
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Multimedia File Tracking SLA Progress with BMC Helix 🚀.mp4 |
5.64 MB |
PAOLINI-ext, Camille |
Sept 12, 2025 13:43 |
Sept 12, 2025 13:43 |
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Page: Documentation SLM
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PNG File 2025-09-05 14_35_39-20250206 SLM kick-off support … |
90 kB |
PAOLINI-ext, Camille |
Sept 05, 2025 14:40 |
Sept 05, 2025 14:40 |
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Page: Useful Card SLM
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PNG File Differences between SLA, OLA, UCe article .png |
239 kB |
PAOLINI-ext, Camille |
Sept 04, 2025 09:36 |
Sept 04, 2025 09:36 |
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Page: Useful Card SLM
|
|
Multimedia File How to Contact the Helpdesk using the SyRA Platfor… |
4.51 MB |
PAOLINI-ext, Camille |
Sept 01, 2025 16:02 |
Sept 01, 2025 16:02 |
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Page: Tutorials and Replays
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PDF File PDD_Incident_Management_V0.2.docx.pdf |
1.11 MB |
PAOLINI-ext, Camille |
Sept 01, 2025 09:18 |
Sept 01, 2025 09:18 |
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Page: Documentation IM
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Multimedia File 🎬 Tutorial 3_ How to Use a Dashboard in BMC Helix… |
5.95 MB |
PAOLINI-ext, Camille |
Aug 25, 2025 11:53 |
Aug 25, 2025 11:54 |
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Page: Documentation CSI
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Multimedia File How to Create a Custom Dashboard in BMC Helix.mp4 |
6.10 MB |
PAOLINI-ext, Camille |
Aug 25, 2025 11:54 |
Aug 25, 2025 11:54 |
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Page: Documentation CSI
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PDF File Blog post August (1).pdf |
320 kB |
PAOLINI-ext, Camille |
Aug 25, 2025 10:26 |
Aug 25, 2025 10:26 |
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Blog: Check out our blog!
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PDF File What makes a good knowledge article .pdf |
61 kB |
PAOLINI-ext, Camille |
Aug 19, 2025 13:36 |
Aug 19, 2025 13:36 |
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Page: Useful Cards KM
|
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PNG File CSI.png |
57 kB |
PAOLINI-ext, Camille |
Aug 15, 2025 09:32 |
Aug 15, 2025 09:32 |
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Page: Continual Service Improvement and Dashboarding
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Multimedia File Reporting IT Issues on the SYRA Platform.mp4 |
3.59 MB |
PAOLINI-ext, Camille |
Aug 15, 2025 08:43 |
Aug 15, 2025 08:43 |
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Page: Tutorials and Replays
|
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Multimedia File How to Create Service Requests on Behalf of Users … |
4.71 MB |
PAOLINI-ext, Camille |
Aug 15, 2025 08:35 |
Aug 15, 2025 08:35 |
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Page: Documentation SRM
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Multimedia File How to Approve Service Requests in Syrah.mp4 |
5.55 MB |
PAOLINI-ext, Camille |
Aug 15, 2025 08:35 |
Aug 15, 2025 08:35 |
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Page: Documentation SRM
|
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Microsoft Word Document PDD_Change_Management_V0.1.docx |
670 kB |
PAOLINI-ext, Camille |
Aug 13, 2025 13:32 |
Aug 13, 2025 13:32 |
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Page: Documentation CM
|
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PNG File Submit (2).png |
238 kB |
PAOLINI-ext, Camille |
Aug 12, 2025 14:10 |
Aug 12, 2025 14:10 |
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Page: Useful cards CM
|
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PNG File Submit (1).png |
280 kB |
PAOLINI-ext, Camille |
Aug 12, 2025 14:05 |
Aug 12, 2025 14:05 |
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Page: Useful cards CM
|
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PNG File FO |
22 kB |
PAOLINI-ext, Camille |
Aug 11, 2025 14:54 |
Aug 11, 2025 14:54 |
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Space: IT Practices Center
|
