Step-by-step guide
Example Ticket : 4644510
Step 1 : We have to check if the user is present in the SAC production system or not with proper roles and Licenses as per user requirement.
So we can see the user is present in SAC and has proper roles plus License.
Step 2 :
Now we have write a note to user first that :
Please confirm if you have connected to the Solvay VPN & VDI(Virtual desktop) while accessing the Analytics Cloud.
Note : Solvay's BW system exists on premise; so the SAC stories built using the live connections can be accessed only if the user connects to the Solvay VPN & VDI.
If the above note resolves the issue nothing to worry about, if not we have to check with system owner Saints regarding SAML error as per our KT because we do not have access to do changes in SAML.