60 KPIs

General Description
The Macro KPIs dashboard contains key indicators to measures the global performance of SBS. Improve SBS processes in terms of quality , services offer, and cost Offer detailed KPIs mapped to business cycle Reference indicators with WW scope

SBS Management Comitee
CRM / BRM
GBUs Directors

All the accesses must be validated by the

SBS General Manager

Access form

Tabs	60 KPIs
SBS Global KPI	Customer Satisfaction & Business Continuity Support Solvay Growth & Transformation Process Effectiveness & Compliance Cost Competitiveness & Value Creation Talent & Organization Adaptation New Services & Technologie
Customer Satisfaction & Business Continuity	GBU & Function Satisfaction Index Complaint Quality - sales forces Project Stakeholder Satisfaction Business Issue
Support Solvay Growth & Transformation	Project related to MAGD Activities TSA Management
Process Effectiveness & Compliance	RtR D4 Closure RtR Used CC RtR Number of Legal Entities OtC Overdue & DSO OtC Invoicing Accuracy PtP Payment on Time PtP Delivery on Time PtP Pareto Suppliers PtP Days Payables Oustanding HtR Customer Requests HtR Service Center Performance HtR HC Report IS % SLA Achieved Risk & Compliance PMO Project Management Integrated Vision of Change SBS Audit Findings Quality Management System Certification
Cost Competitiveness & Value Creation	SBS Cost SBS Cost by End to End Process SBS Service Pricing - IS - Voice Mobile Consumption SBS Service Pricing - IS - SAP Users SBS Service Pricing - DPS - OtC Customer Services SBS Service Pricing - DPS - OtC Credit Management SBS Service Pricing - DPS - HtR Payroll SBS Service Pricing - DPS - PtP Provisioning SBS Service Pricing - DPS - PtP Account Payable SBS T&E vs Budget SBS Cost vs Total Function Cost HtR Cost Payslip RtR + GAR Cost Vendor Management Key Suppliers
Talent & Organization Adaptation	HSE Occupational Accidents Training Hours / Costs FTE vs SBS Project Target Employee Turnover

General Dimensions
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Period of Analysis
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Currencies
EUR

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The Macro KPIs dashboard contains key indicators to measures the global performance of SBS.

Improve SBS processes in terms of quality , services offer, and cost

Offer detailed KPIs mapped to business cycle

Reference indicators with WW scope

SBS Management Comitee

CRM / BRM

GBUs Directors

All the accesses must be validated by the

SBS General Manager

60 KPIs

New Services & Technologie

OtC Overdue & DSO

OtC Invoicing Accuracy

PtP Days Payables Oustanding

Risk & Compliance

Integrated Vision of Change

SBS Audit Findings

Quality Management System Certification

SBS Cost by End to End Process

Training Hours / Costs

FTE vs SBS Project Target

Employee Turnover

See details on each Tab

See details on each Tab

EUR