SBS Macro KPIs Dashboard - Discontiued

General Description
The Macro KPIs dashboard contains key indicators to measures the global performance of SBS. Improve SBS processes in terms of quality , services offer, and cost Offer detailed KPIs mapped to business cycle Reference indicators with WW scope

Target Users

SBS Management Comitee
CRM / BRM
GBUs Directors

Authorization & Rights

All the accesses must be validated by the

SBS General Manager

Access form

Tabs	60 KPIs
SBS Global KPI	Customer Satisfaction & Business Continuity Support Solvay Growth & Transformation Process Effectiveness & Compliance Cost Competitiveness & Value Creation Talent & Organization Adaptation New Services & Technologie
Customer Satisfaction & Business Continuity	GBU & Function Satisfaction Index Complaint Quality - sales forces Project Stakeholder Satisfaction Business Issue
Support Solvay Growth & Transformation	Project related to MAGD Activities TSA Management
Process Effectiveness & Compliance	RtR D4 Closure RtR Used CC RtR Number of Legal Entities OtC Overdue & DSO OtC Invoicing Accuracy PtP Payment on Time PtP Delivery on Time PtP Pareto Suppliers PtP Days Payables Oustanding HtR Customer Requests HtR Service Center Performance HtR HC Report IS % SLA Achieved Risk & Compliance PMO Project Management Integrated Vision of Change SBS Audit Findings Quality Management System Certification
Cost Competitiveness & Value Creation	SBS Cost SBS Service Pricing - IS - Voice Mobile Consumption SBS Service Pricing - IS - SAP Users SBS Service Pricing - DPS - OtC Customer Services SBS Service Pricing - DPS - OtC Credit Management SBS Service Pricing - DPS - HtR Payroll SBS Service Pricing - DPS - PtP Provisioning SBS Service Pricing - DPS - PtP Account Payable SBS T&E vs Budget SBS Cost vs Total Function Cost HtR Cost Payslip RtR + GAR Cost Vendor Management Key Suppliers
Talent & Organization Adaptation	HSE Occupational Accidents Training Hours / Costs FTE vs SBS Project Target Employee Turnover

General Dimensions
See details on each Tab

Period of Analysis
See details on each Tab

Currencies
EUR

Page tree

See details on each Tab

See details on each Tab

The Macro KPIs dashboard contains key indicators to measures the global performance of SBS.

Improve SBS processes in terms of quality , services offer, and cost

Offer detailed KPIs mapped to business cycle

Reference indicators with WW scope

SBS Management Comitee

CRM / BRM

GBUs Directors

All the accesses must be validated by the

SBS General Manager

60 KPIs

New Services & Technologie

OtC Overdue & DSO

OtC Invoicing Accuracy

PtP Days Payables Oustanding

SBS Audit Findings

Quality Management System Certification

Training Hours / Costs

Employee Turnover

See details on each Tab

See details on each Tab

EUR